1. Return Policy
If there is a problem with your order, such as damaged, defective, or incorrect products, you may return the items to us. Returns must be requested within 1-3 days of receiving your order.
To initiate a return, please contact us at [email protected] with your order details and the issue you are facing. Our team will guide you through the return process.
2. Conditions for Returns
- The product must be in its original, unused condition.
- The product must be returned in its original packaging.
- The return must be initiated within 1-3 days from the date of delivery.
- You must provide proof of the order, such as an order number or receipt.
3. Refund Policy
We only offer refunds if the product is damaged, defective, or incorrect upon delivery. Refunds will be issued in the form of cash.
Please note that we do not offer refunds for change of mind or if the customer is unable to receive the delivery.
4. Exchange Policy
In cases where the product received is defective or incorrect, we may offer an exchange for the same item or a similar one, subject to availability. If an exchange is not possible, we will proceed with a refund.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the product was defective, damaged, or incorrect. In such cases, we will cover the return shipping costs.
6. How to Return an Item
- Contact us via email at [email protected] within 1-3 days of delivery to request a return.
- Provide your order number and details of the issue with the product.
- Follow the return instructions provided by our customer service team.
7. Processing Time
Once we receive the returned item and verify the issue, we will process the return or refund within 7-10 business days. You will be notified via email once your return or refund has been processed.
8. Contact Us
If you have any questions or need assistance regarding our return and refund policy, please contact us at:
Email: [email protected]